Avery Hancock
bel alton,MD
Summary
Enthusiastic and Reliable professional with expertise in delivering outstanding guest experiences. Proven communication skills and problem-solving abilities to enhance customer satisfaction and foster welcoming environments. Experienced working in busy environments, resolving concerns efficiently and managing high-volume tasks to improve guest relations.
Overview
3
3
years of professional experience
Work History
Guest Advocate
Target
La Plata, MD
11.2023 - Current
- Perform cashier duties, such as processing payments, returns, and exchanges, accurately.
- Operate equipment such as scanners, ladders, and lifts to process online orders and fulfill guests' needs.
- Engage in conversation with customers to understand their needs, resolve issues, and answer questions, both in person and over the phone.
- Deliver drive-up orders to guests' vehicles in a timely manner, often lifting and carrying heavier items to and from.
- Prepare and fulfill guests' orders accurately and efficiently under certain time limits.
- Perform inventory counts and restock products on shelves, as well as backstock products.
Server and Hostess
The Greene Turtle Sports Bar & Grille
La Plata, MD
08.2023 - 11.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to guests, and confirmed complete orders.
- Completed cleaning duties by sweeping and mopping floors, and tidying up server stations.
- Took reservations and to-go orders through phone and in person to ensure optimal guest experience.
- Provided excellent customer service to ensure satisfaction.
Hostess
Buffalo Wild Wings
Waldorf, MD
08.2022 - 11.2022
- Answered phone inquiries to schedule and confirm reservations, recorded takeout orders, and responded to service questions.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- I ran food to tables during rush hours in a timely manner, as well as prepared and packaged to-go orders for guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
Education
La Plata High School
La Plata, MD05-2024
Skills
- Customer service
- Speed and efficiency
- Team collaboration
- Sales techniques
- Multitasking
- Problem solving
Timeline
Guest Advocate
Target
11.2023 - Current
Server and Hostess
The Greene Turtle Sports Bar & Grille
08.2023 - 11.2023
Hostess
Buffalo Wild Wings
08.2022 - 11.2022
La Plata High School
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