Avery Johnson
Strawberry Plains,TN
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Manager
Twisters
10.2020 - Current
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Cultivated guest satisfaction and loyalty through consistent commitment to quality service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Established rapport with regular customers, fostering loyalty through exceptional service.
Medical Assistant
Knoxville Pediatric Associates
09.2022 - 06.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Associate of Science - Nursing
Walters State Community College
Morristown, TN05.2024
High School Diploma -
Carter High School
Strawberry Plains, TN05.2022
Skills
- Team Training
- Inventory control and record keeping
- Customer Engagement
- Complaint resolution
- Customer-focused
- Time Management
Certification
ABC license
Timeline
Medical Assistant
Knoxville Pediatric Associates
09.2022 - 06.2023
Server Manager
Twisters
10.2020 - Current
Associate of Science - Nursing
Walters State Community College
High School Diploma -
Carter High School
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