Avery Schnitker
Omaha,NE
Summary
Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty, successfully making Dundee Double Shot a community staple. Motivational leader skilled at building meaningful relationships with customers, employees and senior management. Passionate community member who organized various charity events through the coffee shop including running a social media campaign to successfully provide a family with ample Christmas gifts after their father became paralyzed in a motorcycle accident. Effective speaker in charge of staff training, as well as regular group presentations at events like Caffeine Crawl.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Dundee Double Shot
06.2015 - Current
- Boosted customer satisfaction by providing exceptional service and dedication to forming strong bonds with the members of my community.
- Built and supervised a strong staff of all ages through effective and consistent training in customer service techniques as well as product knowledge.
- Organized various community outreach events including toy drives, charity campaigns and positive community events.
- Proficient in Microsoft Office, utilized excel for inventory needs and created various word documents for training and marketing uses.
- Enhanced store appearance for increased sales by maintaining excellent cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Retained customer interest and loyalty by creating recipes and designing graphics for an inventive monthly specials menu of 6 unique offerings.
- Earned a ServSafe Food Protection Management certification which I used to maintain a clean and safe environment for food service.
Barista
Starbucks
05.2016 - 08.2017
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Education
Completed 2 Years - Psychology
University of Iowa
Iowa City, IAHigh School Diploma -
Burke High School
Omaha, NE05.2016
Skills
- Effective Communication Skills
- Team Building and Leadership
- Passionate Community Involvement
- Relationship Building and Management
- Marketing and Promotions
- Operations Oversight
- Customer Service
- Store Organization
- Stock Management and Rotation
- Adaptibility through staff shortages or other unexpected obstacles
- Upselling and Cross Selling
Timeline
Barista
Starbucks
05.2016 - 08.2017
Assistant Store Manager
Dundee Double Shot
06.2015 - Current
Completed 2 Years - Psychology
University of Iowa
High School Diploma -
Burke High School
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