Avery Swan
Elgin,IL
Summary
Talented professional with expertise in Training roles. Dynamic public speaker known for meeting the demanding training schedules and exceeding management expectations. Considered a valuable asset to any team. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Certified Trainer
Potbelly Sandwhich Shop
South Elgin, IL
12.2023 - 09.2024
- Explained goals and expectations required of trainees.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Provided feedback on employee performance based on observed results during training sessions.
- Resolved any issues raised by participants during the training session in a timely manner.
- Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
- Helped customers locate items within the restaurant.
- Assisted customers with selecting items and answering questions about products.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Organized backroom areas to maintain a clean and organized work environment.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Handled incoming calls from customers regarding orders or other inquiries.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters, and tables to maintain an organized restaurant.
Associate
Potbelly Sandwhich Shop
South Elgin, IL
11.2022 - 12.2023
- Helped customers locate items within the restaurant.
- Assisted customers with selecting items and answering questions about products.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Organized backroom areas to maintain a clean and organized work environment.
- Maintained an up-to-date knowledge of store promotions, specials, events..
- Handled incoming calls from customers regarding orders or other inquiries.
- Ensured compliance with company safety regulations at all times while on the job.
- Built relationships with customers by providing friendly customer service.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters, and tables to maintain an organized restaurant.
Education
Bachelor's - Marketing And Finance
Creighton University
Omaha, NE05-2028
High School Diploma -
Burlington Central High School
Burlington, IL05-2024
Skills
- New Hire Training
- Creative Problem-Solving
- Materials Organization
- Training initiatives
- Customer interaction
- Time Management
- Attention to Detail
- Oral communication
- Customer Engagement
- Relationship Building
- Decision-Making
Affiliations
- Photography
- Painting
- Writing
- Cooking/Baking
Languages
English
Native/ Bilingual
Polish
Limited
References
References available upon request.
Timeline
Certified Trainer
Potbelly Sandwhich Shop
12.2023 - 09.2024
Associate
Potbelly Sandwhich Shop
11.2022 - 12.2023
Bachelor's - Marketing And Finance
Creighton University
High School Diploma -
Burlington Central High School
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