Avieon Watson

• Managed daily office operations to ensure smooth workflow and efficiency.
• Coordinated scheduling and appointments for staff and client meetings.
• Oversaw inventory management and ordered office supplies as needed.
• Assisted in budgeting processes and tracked office expenditures.
• Trained new employees on office protocols and procedures.
• Facilitated communication between departments to support collaboration.
• Coordinated with healthcare staff to fulfill supply requests efficiently.
• Monitored expiration dates of medical supplies and ensured timely disposal.
• Served as a primary contact for customer service inquiries regarding delivery status or product availability.

• Assisted customers with scheduling medical transportation services efficiently.
• Collaborated with dispatch team to ensure timely service delivery.
• Educated customers on service options and policies clearly and effectively.
• Coordinated transportation and dispatching services for Medicaid clients.

• Liaised directly with Health First Colorado to confirm eligibility and resolve service issues.

• Monitored all incoming customer requests, logged details into the call center database and assigned service technicians to complete jobs.
• Provided technical support over the phone when necessary.

• • Handled inbound and outbound communication for senior and disability transportation services
  (ADA).

• Handled inbound and outbound communication for senior and disability transportation services
(ADA).

• Managed incoming calls to dispatch vehicles based on service requests.
• Documented and tracked delivery statuses throughout the transportation process.
• Assisted in training new dispatchers on operational procedures and software tools.
• Assigned drivers to appropriate routes based on customer needs.

• Scheduled drivers, updated bookings, and managed passenger reservations for regional
  transportation services.
  • Handled cash, credit card payments, and maintained accurate records of transactions.
  Supported customers via phone, email, and live chat with professionalism and accuracy.
  • Monitored vehicle locations and ensured timely communication between drivers and customers.
  • Assisted management with vehicle and route issues while maintaining a high standard of service
  under pressure.