Ayanna Meadows
Springfield,MA
Summary
Customer-focused professional with a solid background in fast-paced environments. Proven ability to deliver exceptional guest experiences and enhance team performance through effective leadership and collaboration.
Overview
8
8
years of professional experience
Work History
Crew Member
The Picklr
Westfield, MA
05.2025 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Assisted in inventory management, tracking stock levels and minimizing waste.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
Computer Technician
Chicopee Public Schools
Chicopee, MA
08.2020 - 05.2024
- Diagnosed and resolved hardware and software issues for staff and students.
- Installed, configured, and maintained computer systems across multiple classrooms.
- Provided technical support for educational software used by faculty and administration.
- Collaborated with IT team to streamline network operations and improve system performance.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
Front Desk Manager
Homewood Suites Hilton
Holyoke, MA
12.2018 - 11.2019
- Supervised front desk operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored front desk staff, enhancing team performance and efficiency.
- Implemented standard operating procedures to streamline check-in and check-out processes.
- Resolved guest complaints promptly, maintaining high levels of customer loyalty and retention.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Education
Bachelor of Arts - Computer Information Technology And Security
Elms College
Chicopee, MA05.2021
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Leadership qualities
- Cash handling
Timeline
Crew Member
The Picklr
05.2025 - Current
Computer Technician
Chicopee Public Schools
08.2020 - 05.2024
Front Desk Manager
Homewood Suites Hilton
12.2018 - 11.2019
Bachelor of Arts - Computer Information Technology And Security
Elms College