Operations management professional with expertise in staff training and customer issue resolution. Proven track record of enhancing workplace morale and boosting customer satisfaction metrics. Strong communicator adept at fostering collaborative environments. Committed to driving operational efficiency and team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead Manager
Whatabuger
Spartanburg, South Carolina
10.2024 - Current
Trained new employees on company policies and customer service standards.
Supervised team members during peak service hours to ensure efficient operations.
Managed inventory control, ensuring stock levels met demand throughout shifts.
Coordinated shift schedules to optimize staffing levels for busy periods.
Resolved customer complaints promptly to maintain satisfaction and loyalty.
Communicated daily with management regarding operational challenges and team performance.
Monitored food safety practices to uphold health standards in the kitchen area.
Developed strategies to streamline operations, contributing to improved efficiency and productivity.
Inspected equipment before use to ensure it was functioning properly.
Ensured compliance with all safety regulations during shifts.
Monitored the performance of staff to ensure quality standards were met.
Positioned skilled staff in key areas throughout the shift to optimize department productivity.
Shift Leader
Shipley's Donuts
Spartanburg, South Carolina
10.2023 - 09.2024
Coordinated daily shifts and assigned tasks to streamline operations and enhance team efficiency.
Trained new staff on operational procedures and customer service standards to ensure consistent service quality.
Assisted in training new employees on shift operations to improve onboarding experience.
Maintained cleanliness and organization of the work area during shifts.