Ayden Enriquez
Northville,MI
Summary
Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Server
Leo's Coney Island
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Hostess
Sedona Taphouse
09.2021 - 04.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Camp Counselor
Hillel Day School
06.2021 - 08.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Education
Pursuing An Associates Degree - Social Sciences
Schoolcraft College
Livonia, MI2027
High School Diploma -
Northville High School
Northville, MI06.2023
Skills
- Positive Engagement
- Customer Needs Assessment
- Sales Development
- Upselling
- Inventory Control
- Listening Skills
- Time Management
- Customer Service
- Cash Handling
- Food Safety Understanding
- Service Prioritization
Languages
Spanish
Native or Bilingual
Timeline
Server
Leo's Coney Island
04.2022 - Current
Hostess
Sedona Taphouse
09.2021 - 04.2022
Camp Counselor
Hillel Day School
06.2021 - 08.2021
Pursuing An Associates Degree - Social Sciences
Schoolcraft College
High School Diploma -
Northville High School