Ayesha D Daniels
Harrisburg,PA
Summary
Dynamic Customer Service Representative with extensive experience at Cotiviti, adept at utilizing CRM systems and delivering exceptional service. Recognized for resolving complex issues with professionalism and empathy, while maintaining organized records. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Receptionist
Signature Staffing
Harrisburg Housing Authority
12.2024 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Performed unit inspections
- Handled case work for tenants
- Handled all of the court documents for district court
- Set up meetings with tenants and the manager in a timely manner and updated managers schedule
Customer Service Representative Remote
Cotiviti
Harrisburg, Pa
05.2021 - 02.2022
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively.
- Maintained customer records by updating account information in database.
- Performed outbound calls and inbound calls regarding medical claims and patient records
- Performed outbound calls to medical practices
- Kept an organized and professional work environment remote
Administrative Assistant
Journey Advancement
Harrisburg, Pa
06.2016 - 03.2020
- Checked clients in and out of the office
- Wrote written receipts for clients / Handled taking payments via telephone and in person
- Inventory in the office
- Faxing and filing important paper work for the courts
- Answering phones in a professional manner and interacting with clients whether telephone or in person
- Kept an organized and professional work environment
Customer Service Representative
PHEAA
Harrisburg, PA
10.2017 - 01.2018
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
- Managed difficult customer situations with professionalism and empathy.
- Delivered fast and friendly service to handle questions and service complaints
- Took payments over the phone for student loans
- Reviewed the account with the customer and answered any questions regarding the account.
Education
Diploma - undefined
Susquehanna
Harrisburg, Pa06.2017
Skills
- Scheduling
- Customer Service
- Call Center
- Professional
- Organization
- Administrative
- Case work
LANGUAGE
English
Fluent
Timeline
Receptionist
Signature Staffing
12.2024 - 01.2025
Customer Service Representative Remote
Cotiviti
05.2021 - 02.2022
Customer Service Representative
PHEAA
10.2017 - 01.2018
Administrative Assistant
Journey Advancement
06.2016 - 03.2020
Diploma - undefined
Susquehanna