Ayiana Reyes
Ukiah,CA
Summary
Detail-oriented sales associate with experience in customer interactions and cash handling. Skilled in effective communication and conflict resolution, aiming to drive sales and enhance customer satisfaction.
Overview
1
1
Language
1
1
year of professional experience
Work History
Sales Associate
Staples
Ukiah, California
12.2024 - 04.2025
- Processed transactions using a point-of-sale system.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Wrapped and bagged purchases to help customers load merchandise into vehicles.
Front Desk Receptionist
Ukiah Tourism Alliance
Ukiah, California
06.2025 - 08.2025
- Welcomed customers warmly, fostering a positive first impression.
- Greeted visitors and provided information about local attractions and events.
- Responded promptly to visitor questions, enhancing their overall experience.
- Handled incoming phone calls, directing them to the appropriate personnel., efficiently directing callers to appropriate personnel and accurately recording messages.
- Processed payments accurately, ensuring customers received correct receipts and change.
- Received and acknowledged packages for delivery at the front desk., recorded deliveries, and distributed to personnel.
- Ensured front desk area remained organized and welcoming for guests.
Store Associate
Mendocino Bounty
Ukiah, California
08.2025 - 10.2025
- Processed customer transactions using point-of-sale systems.
- Assisted customers with product selection and inquiries.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Processed returns and exchanges according to company policy.
- Restocked shelves to ensure product availability.
- Unloaded and moved merchandise to maintain aisles and set up product displays.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries.
- Answered telephone to give callers store information and look up order details.
- Bagged or packaged purchases and wrapped gifts.
Education
High School Diploma -
Ukiah High
Ukiah, CA06-2025
Associate of Arts - Psychology
Mendocino College
Ukiah, CA08-2026
Skills
- POS system operation
- Sales expertise
- Cash handling
- Inventory management
- Policy compliance
- Store organization
- Retail software proficiency
- Customer service
- Effective communication
- Active listening techniques
- Conflict resolution
- Relationship building
- Detail-oriented
Languages
Spanish
Limited
Timeline
Store Associate
Mendocino Bounty
08.2025 - 10.2025
Front Desk Receptionist
Ukiah Tourism Alliance
06.2025 - 08.2025
Sales Associate
Staples
12.2024 - 04.2025
High School Diploma -
Ukiah High
Associate of Arts - Psychology
Mendocino College