Azalea Francois Brown
Jamaica,New York
Summary
Motivated college student, currently enrolled and seeking opportunity to apply skills in database management, spreadsheet and other computer applications to meet challenging work assignments and support management team. Excellent at communicating, writing and editing. Keen attention to detail and focused on meeting deadlines.
Overview
10
10
years of professional experience
Work History
Contact Representative
Internal Revenue Service, IRS
Holtsville, New York
06.2023 - Current
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Performed administrative tasks such as filing, data entry, and document preparation.
- Answered customer inquiries in a timely manner, both over the phone and via email.
- Analyzed financial records and tax returns to identify discrepancies or potential fraud cases.
- Discussed and explained various tax forms with taxpayers.
- Reviewed historical data to check compliance with internal and regulatory standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Operation Senior Lead
Old Navy
Brooklyn, NY
07.2020 - 02.2024
- Responsible for review of customer purchase orders and resolving issues related to vendor inventory, pricing
- Monitors open purchase orders for on-time delivery and resolve problems with customers, shipping facilities
- Analyze customer services levels and on-time delivery metrics to achieve service levels gains by customer grouping
- Coordinates the returns of refused or discontinued products to ensure the most cost efficient freight rates
- Onboard and train new support team members
- Prepare performance reports by collecting and analyzing data from the customer service functions
- Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget
- Working closely with senior management to help customer service deliver on their components of overall company goals and objectives
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
Front Desk Reception
Brooklyn Community Services Education Center
Brooklyn, NY
09.2019 - 07.2020
- Handled incoming calls and other communications, helped manage filing systems, made copies and prepared memos and emails
- Recorded student information into the apricots database system
- Greeted students and visitors and directed them to the proper persons
- Helped organize and maintain the common area
- Volunteer
Front desk reception/Counselor
Children Ark Daycare
Brooklyn, NY
06.2015 - 08.2019
- Greeted visitors and participants, ascertained the nature of their business and directed visitors to the appropriate persons
- Performed various clerical duties such as filing, making copies, and inputting data into computer systems
- Directed calls to the appropriate parties based on the caller needs
- Supervise campers ages 2-11 during meals
- Supervised Camper Paperwork & Files
- Assistants in planning & overseeing camper activities
- Guided and taught outdoor activities
- Ensure camper safety and monitor their activities
- Unpaid Summer Internships
Front Desk Receptionist
New Look Hair Salon
Brooklyn, NY
04.2018 - 06.2018
- Served as an enthusiastic and welcoming first point of contact for the salon
- Scheduled all appointments and worked with a stylist to ensure schedules were pleasing
- Helped maintain a clean and inviting salon atmosphere
- Administered all payments and maintained organized financial records and receipts
Education
High School Diploma -
John jay school for law
Brooklyn, New York06-2020
Bachelor of Science - Psychology
City College Of New York
New York, New YorkSkills
- Communication
- Multitask
- Dependability
- Motivation
- Decision making
- Social skills
- Conflict resolution
- Team building
- Leadership
- Learning disability awareness
Languages
English, Fluent
Timeline
Contact Representative
Internal Revenue Service, IRS
06.2023 - Current
Customer Operation Senior Lead
Old Navy
07.2020 - 02.2024
Front Desk Reception
Brooklyn Community Services Education Center
09.2019 - 07.2020
Front Desk Receptionist
New Look Hair Salon
04.2018 - 06.2018
Front desk reception/Counselor
Children Ark Daycare
06.2015 - 08.2019
High School Diploma -
John jay school for law
Bachelor of Science - Psychology
City College Of New York