Azra Zoljic
Huntington Beach,CA
Summary
Proven track record in hospitality, exemplified by a significant role at Daily Grill, where I enhanced guest experiences and increased sales through expert upselling techniques and exceptional service prioritization. Adept at building relationships and resolving conflicts, my blend of sales expertise and guest engagement has consistently boosted client satisfaction and retention. Motivated professional with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
Server
Daily Grill
01.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Licensed Aesthetician
Zen Terra Spa And Salon
02.2019 - Current
- Maintained a clean, sanitary, and organized treatment room in compliance with industry regulations.
- Discussed procedures and treatment options with clients.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
- Sterilized equipment for patient treatments.
- Recommended retail products for at-home use.
- Boosted client satisfaction by providing personalized skincare treatments and product recommendations.
Licensed Aesthetician
California Beauty Studio
01.2013 - 01.2019
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Fostered friendly, warm, and exceptional customer experience.
- Improved clientele retention with exceptional customer service and follow-up care.
Education
Associate of Arts - Cosmetology
Saddleback Beauty Academy
Laguna Niguel, CA05.2020
High School Diploma -
Huntington Beach High School
Huntington Beach, CA06.2005
Skills
Hospitality service expertise
Guest Engagement
Safe Food Handling
High-volume dining
Service prioritization
Sales expertise
Sales Techniques
Suggestive Selling
Beverage Preparation
Food and beverage pairings
Team Player
Relationship Building
Conflict and Complaint Resolution
Food and Beverage Service
Timeline
Licensed Aesthetician
Zen Terra Spa And Salon
02.2019 - Current
Server
Daily Grill
01.2018 - 03.2020
Licensed Aesthetician
California Beauty Studio
01.2013 - 01.2019
Associate of Arts - Cosmetology
Saddleback Beauty Academy
High School Diploma -
Huntington Beach High School
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