Bryan Suarez
Jackson Heights,NY
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Nike
09.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Greeted customers and provided outstanding customer service.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Implemented feedback from customer surveys to enhance shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Doordash
02.2021 - 05.2021
- Having to manage time and being organized in order to be in schedule to deliver orders
- Following time schedules and making sure to be on track
- Providing excellent customer service and making sure the customer is contented
- Being Friendly to Customers and making sure they have the best experience
- Good Communication skills when communicating with the customers and ensuring they are satisfied.
Education
Associate of Science -
La Guardia Community College
Queens, NY06.2023
High School Diploma -
Flushing High School
Flushing, NY06.2021
Skills
- Organizational skills
- Problem-solving
- Self-management
- Customer Service
- Teamwork and Collaboration
- Time Management
- Customer Engagement
- Relationship Building
- Professional Appearance
- FLUENT IN SPANISH and ENGLISH
- Strong Communication and Interpersonal Skills
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Nike
09.2022 - Current
Doordash
02.2021 - 05.2021
Associate of Science -
La Guardia Community College
High School Diploma -
Flushing High School
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