Sondra Greer
Summary
Resourceful Table Games Floor Supervisor known for high productivity and efficient task completion. Specialized in team leadership, conflict resolution, and customer service excellence, ensuring smooth casino operations. Excel in communication, problem-solving, and adaptability to maintain operational integrity and enhance guest satisfaction.
Detail-focused professional with background as Table Games Floor Supervisor. Possess hands-on experience in managing gaming operations, enforcing regulatory rules and procedures, and leading staff training initiatives. Strengths include strong leadership, communication skills, customer service orientation, problem-solving abilities, and keen attention to detail. Have consistently contributed to improved operational efficiency and enhanced guest satisfaction in previous roles.
Overview
18
18
years of professional experience
Work History
Table Games Floor Supervisor
Caesars Entertainment
Las Vegas, Nevada
10.2019 - Current
- Performed regular inspections of equipment used in table games to ensure safety standards were met.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Responded quickly to any cheating attempts, taking appropriate action as necessary.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Conducted periodic audits of assigned tables to ensure proper accounting procedures were followed.
- Kept all games in compliance with casino and gaming standards.
- Coached employees on procedures, compliance requirements and performance strategies.
- Maintained positive relationships with players, providing exceptional customer service when needed.
- Moderated floor disputes to protect business assets and resolve customer service issues.
Table Games Floor Supervisor
Caesars Entertainment
Hammond, Indiana
01.2007 - 09.2019
- Conducted periodic audits of assigned tables to ensure proper accounting procedures were followed.
- Observed gamblers' behavior for signs of cheating and notified security staff.
- Investigated disputes between players or between players and dealers and resolved issues promptly and fairly.
- Evaluated employee performance regularly and provided constructive feedback for improvement.
- Established and maintained banks and table limits for each game.
- Coached employees on procedures, compliance requirements and performance strategies.
- Evaluated dealer performance on a regular basis and provided feedback and coaching when necessary.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
Education
Some College (No Degree) - General Studies
Purdue University
Hammond, IndianaSkills
- Table game operation
- Exceptional leadership
- Team management
- Casino regulations
- Game rules
- Guest relations
- Greeting guests
- Resolving complaints
Timeline
Table Games Floor Supervisor
Caesars Entertainment
10.2019 - Current
Table Games Floor Supervisor
Caesars Entertainment
01.2007 - 09.2019
Some College (No Degree) - General Studies
Purdue University