Kaitlyn Trotman
Conroe,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Server
Sawyer Park Icehouse
Spring, TX
05.2021 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Administrative Assistant
National Oilwell Varco
Conroe , TX
06.2017 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Managed Access databases converting complex data into easy-to-interpret data.
- Billing
- Accounts Payable
- Accounts Recievable
Accounts Payable Clerk
Oil Patch Petroleum
Victoria, TX
01.2017 - 04.2017
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
Staff Assistant
Basic Energy
Victoria , TX
10.2016 - 01.2017
- Maintained professional front desk, handled incoming calls and delivered exceptional service to every guest.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Provided expert administrative support to meet daily requirements and maximize team productivity.
Education
High School Diploma -
Hargrave High School
Huffman, TX06.2010
Skills
- Special Requests and Substitutions
- Specials Promotion and Upselling
- PPE Guideline Compliance
- Warm and Friendly
- Food and Beverage Service
- Conflict and Complaint Resolution
- Order Accuracy and Delivery
- Team Player
- Customer Service and Rapport
- Energetic and Outgoing
Timeline
Server
Sawyer Park Icehouse
05.2021 - Current
Administrative Assistant
National Oilwell Varco
06.2017 - 02.2022
Accounts Payable Clerk
Oil Patch Petroleum
01.2017 - 04.2017
Staff Assistant
Basic Energy
10.2016 - 01.2017
High School Diploma -
Hargrave High School
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