Mohammed Rafik Bouaziz
Housekeeping Manager
Batna ,Batna
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Housekeeping Manager
HPS Catering
Hassi Messaoud, Algeria
12.2020 - Current
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Coordinated household cleaning service operations and managed client relations.
- Completed schedules, shift reports and other business documentation.
- Directed team of 100 personnel in busy residence with 1985 rooms.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Worked with front desk to respond promptly to all guest requests.
- Managed team productivity and workflow to exceed quality standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying and ironing.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Managed household staff while parents were away.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Kept building entryway glass clean and polished for professional presentation.
Housekeeping Manager
Cieptal catering
Hassi Messaoud , Algeria
02.2018 - 12.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports and other business documentation.
- Managed laundry sorting, washing, drying and ironing.
- Managed household staff while parents were away.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Housekeeping Manager
JAsmin Hotel
Batna Algeria, Algeria
05.2015 - 02.2018
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Coordinated holiday parties, cocktail parties and small gatherings for household.
- Managed all intake and discharge paperwork and procedures for residents.
- Communicated with delegating nurse to coordinate and complete medical services.
- Assisted residents with daily hygiene and living tasks.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Conducted tours, orientation and educational sessions for residents and families.
- Supported personal needs of residents dealing with diverse conditions.
- Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
- Enforced policies and safety standards through building and room rounds.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Solved grievances and complaints by collaborating with residents.
Housekeeping Supervisor
Bayat catering
Hassi Messaoud , Algeria
10.2013 - 12.2015
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Coordinated household cleaning service operations and managed client relations.
- Completed schedules, shift reports and other business documentation.
- Directed team of 50 personnel in busy hotel with 500 rooms.
- Promoted safety by demonstrating proper operation and training staff on power equipment tools.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Worked with front desk to respond promptly to all guest requests.
- Managed team productivity and workflow to exceed quality standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Managed laundry sorting, washing, drying and ironing.
- Managed household staff while parents were away.
Education
Bachelor of Tourism Studies - Hotels Management
National Insitute of Hospitality And Tourism
Bou-saada Algeria 09.2011 - 09.2013
B2 Level in English - English
Awesome School English Center
Kuala Lampur 11.2014 - 03.2015
Skills
Team Building
Employee evaluations
Performance improvements
Budget administration
Ordering cleaning supplies
Cleaning and sanitation
Staff Management
Time management expert
Proficiency in cleaning techniques
MS Office
Flexible and Adaptable
Complaint resolution
Timeline
Housekeeping Manager
HPS Catering
12.2020 - Current
Housekeeping Manager
Cieptal catering
02.2018 - 12.2020
Housekeeping Manager
JAsmin Hotel
05.2015 - 02.2018
B2 Level in English - English
Awesome School English Center
11.2014 - 03.2015
Housekeeping Supervisor
Bayat catering
10.2013 - 12.2015
Bachelor of Tourism Studies - Hotels Management
National Insitute of Hospitality And Tourism
09.2011 - 09.2013