Dominique Lott
Customer Service
Fontana ,CA
Summary
Goal-oriented manager with distinguished experience in sales industry and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Sales Team Manager
Ferguson Bath, Kitchen & Lighting Gallery
Pomona, CA
03.2009 - Current
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Held weekly meetings with managerss to identify techniques to overcome sales obstacles.
- Resolved customer issues quickly and managed over 100 accounts to increase sales and meet quotas.
- Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
Customer Service Representative
Automobile Club Of Southern California
Long Beach, CA
05.2006 - 03.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Resolved emergency roadside issues over phone with 60 customers daily.
Education
Associate of Arts - Mathematics And Science
Cypress College
Cypress, CA 08.2015 - 08.2021
Skills
Customer service
Advanced Salesforcecom user
Positive and upbeat
Sales processes
Order management
Accomplishments
- Promoted to Sales Manager after 13 successful years in the sales department.
- Supervised team of 15 staff members.
Timeline
Associate of Arts - Mathematics And Science
Cypress College
08.2015 - 08.2021
Sales Team Manager
Ferguson Bath, Kitchen & Lighting Gallery
03.2009 - Current
Customer Service Representative
Automobile Club Of Southern California
05.2006 - 03.2009