Ba Dat Lai
Santa Ana,CA
Overview
1
1
year of professional experience
Work History
Shift Leader
Davien coffee
Westminster, CA
10.2023 - Current
- Handled emergency situations with composure and in accordance with company guidelines.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Supervised and led employees to maintain productivity and customer service levels.
- Resolved customer complaints promptly and professionally.
- Trained new employees on company policies, operational procedures, and customer service standards.
Education
Some College (No Degree) -
Santa Ana College
Santa Ana, CASkills
- Shift leadership
- Team leadership
- Customer service focus
- Team motivation
- Problem-solving
Languages
Vietnamese
Native/ Bilingual
English
Professional
Timeline
Shift Leader
Davien coffee
10.2023 - Current
Some College (No Degree) -
Santa Ana College