Baden Kosik
Goleta,CA
Summary
Dedicated Sales and Service Associate with strong skills in customer support and client relationship building. Proven ability to enhance member experiences through effective communication and quality assurance.
Overview
2
2
years of professional experience
Work History
Sales and Service Associate
24 Hour Fitness
Carlsbad, CA
07.2024 - 09.2025
- Assisted members with inquiries and provided information on fitness programs and services.
- Maintained cleanliness and organization of gym facilities to enhance member experience.
- Processed membership transactions and handled billing inquiries efficiently.
- Conducted facility tours for prospective members, highlighting key features and benefits.
- Trained new staff on operational procedures, promoting consistency in service delivery.
- Implemented promotional activities to engage existing members and attract new clientele.
- Monitored equipment functionality and reported maintenance needs to ensure safe usage by members.
Farmer and Tour Guide
Carlsbad Oyster Farm
Carlsbad, CA
07.2023 - 03.2024
- Operated oyster farming equipment to ensure efficient production processes.
- Monitored water quality and environmental conditions for optimal oyster growth.
- Assisted in harvesting and sorting oysters for market preparation.
- Participated in daily maintenance of farm infrastructure and tools.
- Engaged in continuous learning about best practices in aquaculture techniques.
- Managed visitor inquiries effectively, providing exceptional customer service and support during tours.
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Education
Associate of Science - Marine Biology
Miracosta College
Oceanside, CA05-2025
High School Diploma -
Carlsbad High School
Carlsbad, CA06-2023
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Quality assurance
- Sales experience
- Customer service excellence
- Client relationship building
- Payment processing
- Excellent communication
Accomplishments
Collaborated with a team of 10+ people at a time to create a welcoming gym environment that encourages people to get out of their comfort zone and try something they had never thought they'd be able to do.
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Outdoor Recreation
- Volunteering
- Playing Sports
- Camping
- Gym Workouts
- Youth mentor
Timeline
Sales and Service Associate
24 Hour Fitness
07.2024 - 09.2025
Farmer and Tour Guide
Carlsbad Oyster Farm
07.2023 - 03.2024
Associate of Science - Marine Biology
Miracosta College
High School Diploma -
Carlsbad High School