Baileigh Doss
Covington,USA
Summary
Diligent customer service representative with 4 years of experience providing exceptional customer service, resolving complex issues, and consistently meeting performance metrics. Proficient in navigating company websites and troubleshooting technical issues. Possesses strong knowledge of potential benefits or risks and maintains detailed records of customer interactions. Detail-oriented customer service representative providing exceptional customer service. Hardworking and Proficient in managing high-volume customer inquiries and resolving complex issues. Maintaining strong knowledge of company products and policies. Continuously update skills through regular training sessions. Authorized to work in the US for any employer
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Snellville heating air and plumbing
Monroe, GA
01.2023 - Current
- Providing exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction with every customer transaction.
- Managed a high volume of incoming calls and emails, and chats. Consistently meeting or exceeding performance metrics for response time and resolution.
- Demonstrated strong knowledge regarding any potential benefits or risks to effectively answer customer questions and provide accurate information.
- Built rapport with customers through active listening, empathy, and personalized interactions.
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions.
- Assisted customers in navigating our company website, troubleshooting technical issues.
- Maintained detailed records of all customer interactions in our system for future reference.
- Participated in regular training sessions to stay updated on product features, policies, procedures, and industry trends.
- Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained.
- Entered and verified data accurately into company database, ensuring data integrity
- Maintained confidentiality and security of sensitive information by following established protocols
- Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
Front Desk Receptionist
The Fetch House
Georgia
02.2021 - 11.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
Education
High school diploma -
Alpha Omega
05.2023
Skills
- Time management
- Typing
- Writing Skills
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Follow-up skills
- Call management
- Appointment scheduling
- Staff training
- Live chat support
- Account management
- Spreadsheets
- Service upselling
Timeline
Customer Service Representative
Snellville heating air and plumbing
01.2023 - Current
Front Desk Receptionist
The Fetch House
02.2021 - 11.2022
High school diploma -
Alpha Omega