Bailey Bartholomeo
Customer Service
San Angelo,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Detail-oriented team member well-versed in assisting with financial operations, managing records and coordinating paperwork. Good multitasker and problem-solver adept at remaining calm and professional in busy, high-pressure environments.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Server
Outback Steakhouse
San Angelo, United States
09.2021 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Cash Office Associate
Ross Dress For Less
San Angelo, United States
11.2020 - 05.2021
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Prepared bank deposits and corporate cash shipments.
- Entered figures using 10-key calculator to compute data quickly.
- Verified totals, checked store transfers and assisted with price changes.
- Balanced safe, prepared tills and prepared register bags for next sales date.
- Sorted and counted coin and currency to make change for associates.
Cashier Team Lead
Freddys Frozen Custard And Steakburger
San Angelo, United States
09.2019 - 08.2020
- Monitored areas for security issues and safety hazards.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items and join reward programs.
- Facilitated and logged store opening, closing and shift changes.
- Operated POS cash register and equipment to collect payments.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
Customer Service Representative
Sitel Call Center
San Angelo, United States
05.2019 - 09.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Central High School
San Angelo, TX 08.2016 - 05.2019
Associate of Science - Psychology
Howard College
Big Spring, TX 08.2020 - Current
Skills
Menu memorization
Timeline
Server
Outback Steakhouse
09.2021 - Current
Cash Office Associate
Ross Dress For Less
11.2020 - 05.2021
Associate of Science - Psychology
Howard College
08.2020 - Current
Cashier Team Lead
Freddys Frozen Custard And Steakburger
09.2019 - 08.2020
Customer Service Representative
Sitel Call Center
05.2019 - 09.2019
High School Diploma -
Central High School
08.2016 - 05.2019
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