Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Claus

Powhatan,Virginia

Summary

Responsible barista and server with three years of experience in fast-paced service settings. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with a proven track record of building client rapport. Seeks opportunities to improve processes and workflows for team benefit.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks
Williamsburg, VA
01.2021 - 10.2021
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Maintained calm demeanor during high-volume periods and special events.
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Memorized official and off-menu coffee and tea preparations.

Barista

Fine Creek Provisions
Powhatan, Virginia
12.2021 - Current
  • Created signs and displays to advertise store products or events.
  • Ordered and received supplies to restock beverage items.
  • Recommended pastries and sandwiches to pair with customers' beverages.

  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos, and more.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Input orders into point of sale system and handled customer payments.
  • Described menu items to customers and suggested appealing products.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.

Wedding Server

The Mill At Fine Creek
Powhatan, VA
08.2022 - Current
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed opening and closing checklists to ensure smooth operations.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Carried trays of drinks to tables, refilled glasses when needed, and cleared away empty dishes.
  • Served appetizers, salads, entrees, desserts, and beverages to guests according to established guidelines.
  • Performed general cleaning duties such as sweeping floors or polishing silverware between shifts.

Barista

Starbucks
Powhatan, VA
12.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Resolved customer complaints promptly and professionally.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
  • Assisted customers in selecting beverages based on their preferences.

Education

High School Diploma -

Powhatan High School
Powhatan, VA
05.2023

Skills

  • Menu Knowledge
  • Positive Attitude
  • Guest Service
  • Warm and Friendly
  • Conflict and Complaint Resolution
  • Team Motivation
  • Flexible Schedule
  • Team Leadership

Timeline

Barista

Starbucks
12.2023 - Current

Wedding Server

The Mill At Fine Creek
08.2022 - Current

Barista

Fine Creek Provisions
12.2021 - Current

Barista

Starbucks
01.2021 - 10.2021

High School Diploma -

Powhatan High School

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