Bailey Goodwin
Corpus Christi
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
5
5
years of professional experience
Work History
General Manager
McDonald's
Corpus Christi
11.2019 - Current
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Delegated work to staff, setting priorities and goals.
- Administered employee discipline through verbal and written warnings.
- Developed service and sales strategies to improve retention and revenue.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Trained employees on duties, policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Recruited, interviewed and hired qualified staff for open positions.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Skills
- Budget management
- Inventory control
- Operational strategy
- Sales strategy
- Employee training
- Customer service
- Team building
- Performance evaluation
- Conflict resolution
- Staff recruitment
- Inventory management
- Staff training/development
- Problem-solving
- Customer experiences
- Scheduling
- Labor cost controls
- Verbal and written communication
- Employee motivation
- Team leadership
References
References available upon request.
Timeline
General Manager
McDonald's
11.2019 - Current