Bailey Kapci
McKinney,TX
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
12
12
years of professional experience
Work History
Director of Operations
First Watch Restaurants
Dallas, TX
03.2022 - Current
- Fostered a positive work environment by leading by example, working alongside team members, and empowering managers
- This resulted in a 30-point increase in customer experience scores and a 60% decrease in hourly turnover year-over-year
- Reviewed key performance indicators to track progress towards goals
- Conducted monthly performance reviews and off-site quarterly reviews with management teams, leading to a 6% increase in RLOP year-over-year
- Promoted internal growth by advancing 4 hourly team members to management, 2 operations managers to General Managers, 1 General Manager to Director of Operations, with another in the pipeline
- Successfully trained and developed 3 Directors, including those in other markets
- Developed two certified training restaurants, recognized as high-profile establishments
- Collaborated with the marketing team to plan promotional events, to increase brand awareness
- Coached and mentored GM, OM and DOs through leadership book clubs
General Manager
First Watch Restaurants
Chicago, IL
02.2021 - 03.2022
- Successfully opened a high-profile prototype restaurant
- Oversaw daily operations to ensure efficiency and effectiveness
- Implement policies and procedures to improve operational performance
- Managed overall cleanliness and food safety, achieving a 99% score on Steritech audits
- Maintained high standards of customer service
- Addressed customer complaints and ensured customer satisfaction
- Manage budgets, financial reports, and cost controls
- Ensuring financial targets were met and profitability was maximized
- Lead, mentored, and developed a team of managers and staff
- Fostered a positive and productive work environment
Operations Manager
First Watch Restaurants
Sarasota, FL
02.2020 - 03.2021
- Assisted the General Manager in overseeing daily operations to ensure efficiency and effectiveness
- Supported the management team in leading, mentoring, and developing staff
- Fostering a positive and productive work environment
- Assisted in managing budgets, financial reports, and cost controls
- Helping ensure financial targets are met
- Assisted in developing and implementing sales strategies
- Supported inventory control and supply chain management
- Ensure adequate stock levels and minimize waste
- Track key performance indicators (KPIs) and prepare reports
- Assisted in conducting performance reviews and setting goals for improvement
Agent | Team Lead
NextHome Realty
Punta Gorda, FL
01.2018 - 01.2020
General Manager | Traveling Manager
Coconuts Fish Café
Scottsdale, AZ
01.2014 - 01.2018
General Manager
My Pie
Phoenix, AZ
01.2013 - 01.2014
Education
Natural Chef Certificate Program -
Bauman College
Boulder, CO01.2012
Pre-Requisites -
Scottsdale Community College
General Studies -
Arizona State University
TempeSkills
- Microsoft Word
- Excel
- PowerPoint
- Operations Oversight
- Strategic planning and execution
- Leadership training
- Cost Control
Application
Regional Vice President, Raising Cane’s, 6800 Bishop Road, Plano, TX, 75024
Timeline
Director of Operations
First Watch Restaurants
03.2022 - Current
General Manager
First Watch Restaurants
02.2021 - 03.2022
Operations Manager
First Watch Restaurants
02.2020 - 03.2021
Agent | Team Lead
NextHome Realty
01.2018 - 01.2020
General Manager | Traveling Manager
Coconuts Fish Café
01.2014 - 01.2018
General Manager
My Pie
01.2013 - 01.2014
Natural Chef Certificate Program -
Bauman College
Pre-Requisites -
Scottsdale Community College
General Studies -
Arizona State University
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