Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Bailey Kersch

West Bloomfield,MI

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Cheesecake Factory Inc
Novi, MI
01.2020 - 08.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained and provided excellent service for 25-30 guests at a time

Server Shift Leader

J Alexander’s
West Bloomfield , MI
12.2018 - 01.2020
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Server

Hooters Inc.
East Lansing , MI
08.2016 - 11.2018
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Education

Some College - Computer Science

Central Michigan University
Mount Pleasant, MI

Some College - Business Administration

Wayne State University
Detroit, MI

High School Diploma -

West Bloomfield High School
West Bloomfield, MI
06.2016

Skills

  • High-Volume Dining
  • Warm and Friendly
  • Cool Under Pressure
  • Transactions and Cash Handling
  • Conflict and Complaint Resolution
  • Time Management

Certification

Google data analytic certification

Timeline

Server

Cheesecake Factory Inc
01.2020 - 08.2020

Server Shift Leader

J Alexander’s
12.2018 - 01.2020

Server

Hooters Inc.
08.2016 - 11.2018

Some College - Computer Science

Central Michigan University

Some College - Business Administration

Wayne State University

High School Diploma -

West Bloomfield High School

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Bailey Kersch