Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

BANDIP SINGH

Phoenix,AZ

Summary

Proven leader with a track record of enhancing customer satisfaction and team performance at Empereon. Skilled in technical support provision and strategic planning, adept at resolving escalated issues to retain valuable clients. Demonstrated ability to manage diverse portfolios and maintain high client retention rates through exceptional service and relationship building. Strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dispatcher

Arizona State Hospital
01.2024 - Current
  • Answer and manage incoming calls or messages from clients, field personnel, assessing their needs and dispatching the appropriate resources.
  • Handle and manage incidents or emergencies, ensuring prompt response and coordination with relevant authorities or support teams
  • Maintain accurate records of all dispatch activities, including call details, dispatch times, and service outcomes.
  • Quickly and effectively dispatch emergency services, such as police, fire, or medical personnel, in response to urgent situations.

Behavioral Health Tech

Arizona State Hospital
09.2023 - 01.2024
  • Conducted client rounds to check on residents.
  • Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
  • Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.

Tech Support

Annexal
03.2021 - 09.2023
  • Served as a liaison between customers and tech support teams when needed.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
  • Enhanced user experience by providing timely and effective tech support to students and faculty.

Manager

Gus's Pizzeria
05.2019 - 01.2021
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Certified Nursing Assistant

Nurseio
02.2018 - 01.2019
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Account Manager

Empereon
02.2017 - 02.2018
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

Bachelor of Science - Cyber Security

Western Governors University
Salt Lake City, UT
01.2026

Certificate - Nursing

Maricopa Community Colleges, Gateway Community College
Phoenix, AZ
12.2019

High School Diploma -

Phoenix Job Corps
Phoenix, AZ
04.2019

Skills

    Data Entry

    Dispatch software

    Stress Tolerance

    Customer Relations

    Continuous Monitoring Techniques

    Advanced Hand Techniques

    Technical support provision

    Ticket support system management

    Technical support escalation

    Team Leadership

    Time Management

    Verbal and written communication

    Staff Management

    Strategic Planning

Certification

  • CompTIA Certification
  • First Aid Certification - American Red Cross or American Heart Association.
  • Basic Life Support (BLS) Certification - American Heart Association.
  • Cardiopulmonary Resuscitation (CPR) - American Red Cross.
  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Languages

Hindi
Full Professional
Punjabi
Professional Working

Timeline

Dispatcher

Arizona State Hospital
01.2024 - Current

Behavioral Health Tech

Arizona State Hospital
09.2023 - 01.2024

Tech Support

Annexal
03.2021 - 09.2023

Manager

Gus's Pizzeria
05.2019 - 01.2021

Certified Nursing Assistant

Nurseio
02.2018 - 01.2019

Account Manager

Empereon
02.2017 - 02.2018

Bachelor of Science - Cyber Security

Western Governors University

Certificate - Nursing

Maricopa Community Colleges, Gateway Community College

High School Diploma -

Phoenix Job Corps

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