Banessa Medina
Ontario,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Software.
Overview
8
8
years of professional experience
Work History
Dental Front Office Receptionist
Morgan Dental Corporation
Riverside, CA
07.2023 - Current
- Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
- Improved efficiency of document storage systems with careful organization of digital files according to practice-specific guidelines.
- Increased revenue by diligently tracking insurance claims, processing payments, and resolving billing issues.
- Coordinated meetings or training sessions for dental team members as needed to ensure continuous professional development.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Returns Processor
QVC Distribution Center
Ontario, CA
06.2022 - 07.2023
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Trained new hires on return processing procedures, fostering a supportive learning environment that ensured consistent performance standards across the team.
- Conducted regular audits of returns inventory to identify discrepancies, initiating corrective actions when necessary.
- Conducted thorough investigations of disputed returns claims, working closely with customer service representatives to resolve disputes fairly and efficiently.
- Maintained company processing standards across Number product lines.
Sortation Associate
Amazon
Corona, CA
06.2020 - 06.2022
- Supported warehouse operations with manual loading, unloading, and palletizing of packages.
- Moved pallets and packing material to designated vacant storage areas for operational safety.
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Managed time effectively to prioritize tasks, maintain consistent productivity levels, and meet performance metrics.
- Ensured accurate package delivery with attention to detail in labeling and scanning processes.
- Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers.
- Reduced damages by carefully handling fragile items and reporting any issues to supervisors.
Restaurant Hostess
Benihana
Ontario
01.2017 - 07.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
Education
Ontario High School
Ontario, CASkills
- HIPAA Compliance
- Patient Scheduling
- Insurance Verification
- Cash reconciliation
- Document Preparation
- Payment Processing
- Administrative Support
- Punctual and Reliable
- Phone and Email Etiquette
- Data Entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dental Front Office Receptionist
Morgan Dental Corporation
07.2023 - Current
Returns Processor
QVC Distribution Center
06.2022 - 07.2023
Sortation Associate
Amazon
06.2020 - 06.2022
Restaurant Hostess
Benihana
01.2017 - 07.2020
Ontario High School