Hi, I’m
Barbara Alvior
Assistant Manager
Newport News,VA
Summary
Results-driven deli manager with strong expertise in customer service and staff training. Proven track record of enhancing customer satisfaction and resolving conflicts while optimizing inventory management. Experienced in overseeing operations and ensuring compliance with food safety standards, leading to improved operational efficiency.
Overview
4
years of professional experience
Work History
Farm Fresh Newport News, Virginia
Deli Manager
07.2024 - Current
Job overview
- Oversaw deli operations, ensuring strict adherence to food safety standards.
- Supervised deli staff to deliver efficient customer service and enhance satisfaction.
- Trained new employees in food handling techniques and safety regulations.
- Monitored daily sales reports to identify opportunities for maximizing profitability.
- Maintained optimal inventory levels and coordinated timely restocking of deli products.
- Ordered essential deli supplies to sustain adequate stock levels.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Resolved customer complaints professionally to uphold service excellence.
El Pollo LocoSan Diego, California
Assistant Manager
04.2021 - 11.2023
Job overview
- Managed daily inventory to ensure stock availability for food preparation.
- Coordinated with kitchen staff to uphold food safety and quality standards.
- Supervised daily operations, including shift scheduling and duty assignment.
- Maintained cleanliness and organization of dining area to enhance customer comfort.
- Resolved customer complaints effectively, supporting management in service recovery.
- Handled customer service inquiries promptly to improve satisfaction levels.
- Recruited and trained new employees to fulfill job requirements efficiently.
- Kept current knowledge of company products and services to assist customers.
Education
Colegio De BachilleresMexico
High School Diploma
06-2019
Skills
- Customer service
- Staff training
- Food safety
- Inventory management
- Supply ordering
- Sales analysis
- Conflict resolution
- Team leadership
- Problem solving
- Menu planning
- Food safety compliance
- Customer complaint handling
- Waste reduction
- Cash handling
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Deli Manager
Farm Fresh
07.2024 - Current
Assistant Manager
El Pollo Loco
04.2021 - 11.2023
Colegio De Bachilleres
High School Diploma
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