Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest/client/patient experience. Experience as Front Desk Agent in busy and successful pain management clinic setting.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Clearway Pain Solutions Institute
Pensacola, FL
07.2022 - 01.2024
Check patients in using Athena and Phreesia software
Schedule patients with up to ten providers based on clinical notes
Verify insurance
Available to all patients with questions in re: prescriptions, billing, insurance issues
Organized front desk area to maintain a professional and welcoming appearance for guests.
Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.
Volunteer
Alfred Washburn Center
Pensacola, FL
05.2020 - 07.2022
Worked windows for homeless population
Sack Lunch
Hygiene
Mail
Mentored new volunteers, fostering a supportive and inclusive team environment.
Helped clients navigate social services system and access needed resources.
Used strong interpersonal communication skills to convey information to others.