BARBARA DIAZ-MEDINA
Lithia,FL
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings that will allow me to positively influence the lives of others in their everyday life in and outside of the establishment. To have the ability to grow, learn, and be a team player no matter the occurrence.
Overview
17
17
years of professional experience
Work History
Customer Service Agent
Delta Airlines
08.2013 - Current
- Greet customers and assist them with the ticketing and baggage check-in process.
- Use a computer to sell, print, and reissue tickets.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Tag baggage and perform lifting tasks.
- Practice safety-conscious behaviors in all operational processes and procedures.
- Have worked in many positions including AIC.
Ramp Agent Operator
Delta Airlines
06.2012 - 08.2013
- Load and upload services, guide, plan, and direct company aircraft.
- Receive and record customer baggage, air freight, mail and company material.
Cabin Service, Ramp Lead
Delta Global Services
02.2009 - 06.2012
- Assisted in daily operations on the cabin service, ramp and bag-room.
- Followed company standards and ensured to complete audits in daily operations.
- Trained and scheduled personnel staff on company standards.
- Rendered support to duty managers and all supervisor on a day to day operation.
- Conducted security searches for Continental, Copa, Frontier, and Virgin Airlines
Food and Beverage Manager
HMSHost
02.2006 - 01.2009
- Organize, direct and evaluate food and beverage service.
- Recruit and train staff.
- Shift scheduling.
- Monitor staff performance and provide feedback, also monitor revenues and expenses.
- Ensure practice of heath and safety regulations.
Education
No Degree - Business Administration
University of Puerto Rico
Bayamon, PR05.1998
High School Diploma -
DR. PEDRO ALBIZU CAMPOS HIGH SCHOOL
Toa Baja, PR05.1995
Skills
- Bilingual, English and Spanish
- Ability to multitask as well as maintain organization
- skilled in working as part of a team in a fast-paced environment
- Fast learner with excellent communication skills
Timeline
Customer Service Agent
Delta Airlines
08.2013 - Current
Ramp Agent Operator
Delta Airlines
06.2012 - 08.2013
Cabin Service, Ramp Lead
Delta Global Services
02.2009 - 06.2012
Food and Beverage Manager
HMSHost
02.2006 - 01.2009
No Degree - Business Administration
University of Puerto Rico
High School Diploma -
DR. PEDRO ALBIZU CAMPOS HIGH SCHOOL
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