Barbara Ellis
Charleston,SC
Summary
Empathetic professional in retail with a strong background in customer service. Also, very creatively oriented that helps resolves any issues that arise with a positive outcome. Skilled with collaborating with clients and enhancing their experience through patience and effective communication. While not on my resume under work experience, I did work in the medical field in Admissions in both the ER and Same Day Surgery to check in patients and gather information including their insurance details.
Overview
31
31
years of professional experience
Work History
Cashier
Lowes Home Improvement Stores
Charleston, SC
05.2022 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Maintained organized and efficient checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided recommendations for home improvement projects.
- Trained new cashiers on operational procedures and customer service standards.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
Floral Designer/Retail Sales Associate
The Flower Cottage
Charleston, SC
01.1995 - 06.2022
- Designed custom floral arrangements for various events, enhancing aesthetic appeal and client satisfaction.
- Managed inventory of flowers and supplies, ensuring optimal stock levels for timely order fulfillment.
- Collaborated with clients to understand their vision, providing expert guidance on floral selections and designs.
- Trained and mentored junior designers in techniques and best practices for floral arrangement creation.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Imparted knowledge on plants and flowers to customers.
Education
Bachelor of Science - Marketing With Minor in Communications
Shippensburg University of Pennsylvania
Shippensburg, PASkills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Customer service excellence
- Quick learner
- Strong work ethic
- Team player attitude
- Dependability
- Customer engagement
- Payment processing
- Credit card processing
- POS operation
- Reliable and responsible
- Basic mathematics
- Returns processing
Timeline
Cashier
Lowes Home Improvement Stores
05.2022 - Current
Floral Designer/Retail Sales Associate
The Flower Cottage
01.1995 - 06.2022
Bachelor of Science - Marketing With Minor in Communications
Shippensburg University of Pennsylvania