Barbara Franson
Olney
Summary
Pharmacy Technician with 26 years of experience assisting Pharmacists under direct supervision, performing multiple duties required for the smooth operation of the pharmacy, and providing exceptional customer service. Using pharmacy systems to obtain patient and drug information and process insurance claims.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Smile Montana Dental Center
Whitefish
10.2021 - Current
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with scheduling appointments for clients and visitors.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled sensitive information in a confidential manner.
Certified Pharmacy Technician
Smith Pharmacy
Columbia Falls
10.2005 - 03.2021
- Verified accuracy of patient information on prescription orders.
- Ensured accurate billing information was included on prescription orders prior to processing them.
- Assisted pharmacists
- Performed administrative duties such as filing, data entry, answering phones.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Entered patient profile information into computer systems accurately and completely.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Verified patients' identities at pickup to prevent sale of wrong medications.
Education
Clerical -
Flathead Community College
Kalispell, MTSkills
- Insurance verification
- Insurance billing
- Proper labeling
- HIPAA compliance
- Drug inventory control
- Fill orders
- Serve customers
- Restock shelves
- Organization
- Medication dispensing
- Data entry
- Effective communication
- Technical support
- Prescription filling
- Pharmacy ethics
Volunteer Experience
Olney Volunteer Fire Department, First Responder, 01/01/99, 12/31/06
Timeline
Front Desk Receptionist
Smile Montana Dental Center
10.2021 - Current
Certified Pharmacy Technician
Smith Pharmacy
10.2005 - 03.2021
Clerical -
Flathead Community College