Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Barbara Guillen

New York

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

PHD Terrace
New York
08.2024 - 07.2025
  • Provided excellent customer service to ensure satisfaction
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Wine and liquor knowledge
  • TIPS Certified

Server

Akasaka Sushi
Orlando
03.2023 - 12.2023
  • Ensured that each guest was served courteously, quickly, and efficiently
  • Provided excellent customer service to ensure satisfaction

Lead Host

PHD Terrace
New York
02.2024 - 08.2024
  • POS System Operation
  • Team Management
  • Customer Service
  • Task Delegation
  • Dining customer service
  • Marketing initiatives

Assistant Manager

19 Hole Barbershop
Orlando
08.2021 - 12.2023
  • Managed customer service inquiries and complaints in a timely manner
  • Conducted regular performance reviews for employees to identify areas of improvement
  • Assisted in the development of operational strategies to ensure efficient and productive operations

Education

Baruch College of The City University of New York
New York, NY
05.2028

Skills

  • POS System Operation
  • Team Management
  • Customer Service
  • Task Delegation
  • Dining customer service
  • Operational strategies
  • Employee training

Certification

Excel, Powerpoint, and Word Certified

Timeline

Server

PHD Terrace
08.2024 - 07.2025

Lead Host

PHD Terrace
02.2024 - 08.2024

Server

Akasaka Sushi
03.2023 - 12.2023

Assistant Manager

19 Hole Barbershop
08.2021 - 12.2023

Baruch College of The City University of New York
Barbara Guillen