BARBARA VARGAS
Kearny,USA
Summary
Dynamic customer service professional with a proven track record at Maximus Call Center, excelling in multi-channel communications and attention to detail. Adept at resolving complex inquiries and enhancing customer satisfaction while maintaining strict confidentiality. Skilled in using CRM systems and QuickBooks to streamline processes and improve operational efficiency.
Overview
17
17
years of professional experience
Work History
CSR
Maximus Call Center
12.2024 - 12.2025
- Calmly dealt with irate customers by offering constructive solutions in a professional manner.
- Ensured confidentiality of all sensitive information handled during client interactions.
- Participated in workshops and training sessions to improve personal skills and job performance.
- Documented all customer interactions and transactions accurately for future reference.
- Resolved customer inquiries via phone, email, and live chat support.
- Worked closely with the team to meet or exceed service goals on a consistent basis.
- Utilized CRM systems to track customer interactions and solutions provided.
- De-escalated customer complaints using specialized communication techniques.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Implemented process improvements, reducing average handling time significantly.
Billing Agent
Teleperformance State Farm
01.2022 - 10.2024
- Conducted thorough evaluations of billing accounts
- Managed the calculation and encoding of all invoices
- Clearing spreads on bills.
- Adhered to company policies and procedures relating to billing processes.
- Analyzed customer accounts to identify any discrepancies in billing information.
- Maintained accurate records of all transactions related to billing activities.
- Processed billing inquiries efficiently, resolving customer issues effectively and maintaining high satisfaction levels.
- Reviewed billing discrepancies, ensuring accuracy and timely adjustments to accounts.
Accounts Payable Clerk
Exit Realty Of NJ
10.2013 - 01.2020
- Performed accounts payable function for Franchise sales expenses
- Managed financial departments with responsibility for budgets, forecasting payroll
- Liaison with bankers/ insurers, and solicitors regarding financial transactions
- General office duties and administrative tasks
- Responsible for processing invoices and issuing payment.
Accounts Payable Clerk
LEONS CONTRACTOR INC
02.2013 - 10.2013
- Managed vendor accounts and effectively executed the payment of construction-related expenditures
- Supervised budgetary departments while forecasting payroll costs
- Collaborated with banking, insurance, and legal professionals to ensure smooth execution of financial operations.
Assistant Management
BKPF Management
08.2008 - 01.2012
- Responsible for delegating tasks to junior members of staff
- Excellent customer service to ensure client satisfaction
- Responsible for equipment inventories, ordering supplies, monitoring employee activities.
Education
BBA - Accounting And Finance
Ashford University
San Diego, CA06.2028
Skills
- Attention to detail
- Clear Communication
- Information Protection
- Database Research
- Multi-channel communications
- Quickbooks
- Records Maintenance
- Support resolution skills
LANGUAGES
Spanish, Bilingual or Proficient (C2)
Timeline
CSR
Maximus Call Center
12.2024 - 12.2025
Billing Agent
Teleperformance State Farm
01.2022 - 10.2024
Accounts Payable Clerk
Exit Realty Of NJ
10.2013 - 01.2020
Accounts Payable Clerk
LEONS CONTRACTOR INC
02.2013 - 10.2013
Assistant Management
BKPF Management
08.2008 - 01.2012
BBA - Accounting And Finance
Ashford University