Baylee Beirne
Honolulu,HI
Summary
Compassionate and eager Registered Veterinary Technician with extensive experience at PetVet Animal Hospital, excelling in animal restraint and client education. Proven ability to enhance patient care through effective communication and multitasking. Skilled in inventory management and proficient in veterinary practice management software, ensuring seamless operations and high-quality service delivery.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PetVet Animal Hospital
07.2025 - Current
- Assisted customers with inquiries regarding pet care services and products.
- Resolved service-related issues through effective communication and problem-solving skills.
- Documented customer interactions and feedback in the CRM system for future reference.
- Handled customer billing inquiries, ensuring clarity and accuracy in all transactions.
- Provided follow-up communication to ensure customer satisfaction after service delivery.
- Scheduled appointments and coordinated follow-up visits for clients effectively
- Participated in team meetings to discuss service quality and address operational challenges.
- Collaborated with veterinary staff to ensure seamless service delivery and customer satisfaction.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Veterinary Technician
PetVet Animal Hospital
07.2023 - 08.2024
- Performed client intake procedures, gathering medical histories and addressing concerns to facilitate effective treatment.
- Restrained animals during examinations and procedures, prioritizing safety for staff and patients.
- Performed laboratory work such as blood draws, urinalysis, fecal exams, and preparing specimens for shipment or in-house diagnostics.
- Aided in-house pharmacy with medication dispensing, labeling and packaging.
- Educated pet owners on post-operative care and medication administration, enhancing compliance and recovery outcomes.
- Managed inventory of medical supplies, ensuring availability for daily operations and reducing delays in care.
- Implemented efficient record-keeping practices for patient files, enhancing accessibility and compliance with regulations.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Administered injections, oral medications,and topically applied medications prescribed by the veterinarian
- Triaged incoming patients to determine treatment needs and urgency of care
- Aided in radiographic imaging procedures for precise diagnosis of internal injuries and ailments
Veterinary Technician Intern
Kaka’ako Pet Hospital
02.2023 - 04.2023
- Monitored animal behavior and reported changes to veterinary staff promptly
- Safely restrained animals during examinations or procedures to minimize stress levels while protecting both patients and staff members.
- Conducted routine cleaning and maintenance of clinic facilities and equipment
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided support during surgical procedures by handing instruments, monitoring vitals, and managing anesthesia under veterinarian supervision.
- Collected and prepared specimens and samples for outside laboratory analysis.
Veterinary Assistant Intern
PetVet Animal Hospital
06.2022 - 07.2022
- Assisted in restraining animals during examinations and treatments to ensure safety for both patients and staff.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Prepared surgical instrument packs and drapes for use in sterile environments.
- Monitored animal behavior, reporting any changes to the veterinary team for prompt attention.
- Provided support during surgical procedures by handing instruments, monitoring vitals and managing anesthesia under veterinarian supervision.
- Educated pet owners on post-operative care and medication administration, enhancing compliance and recovery outcomes.
- Managed inventory of medical supplies, ensuring availability for daily operations and reducing delays in care.
- Implemented efficient record-keeping practices for patient files, enhancing accessibility and compliance with regulations.
- Aided in-house pharmacy with medication dispensing, labeling, and packaging.
- Performed laboratory work such as urinalysis, fecal exams, and preparing specimens for shipment or in-house diagnostics.
Veterinary Assistant
Maika’i Veterinary Clinic
06.2021 - 08.2021
- Performed client intake procedures, gathering medical histories and addressing concerns to facilitate effective treatment.
- Restrained animals during examinations and procedures, prioritizing safety for staff and patients.
- Performed laboratory work such as urinalysis, fecal exams, and preparing specimens for shipment or in-house diagnostics.
- Aided in-house pharmacy with medication dispensing, labeling and packaging.
- Educated pet owners on post-operative care and medication administration, enhancing compliance and recovery outcomes.
- Managed inventory of medical supplies, ensuring availability for daily operations and reducing delays in care.
- Implemented efficient record-keeping practices for patient files, enhancing accessibility and compliance with regulations.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Administered oral medications, and topically applied medications prescribed by the veterinarian.
- Aided in radiographic imaging procedures for precise diagnosis of internal injuries and ailments.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided support during surgical procedures by handing instruments, monitoring vitals, and managing anesthesia under veterinarian supervision.
Education
Bachelor of Science - Agriculture: Animal Health And Management
University of Hawaii Hilo
Hilo, HI05-2027
Associate of Science - VeterinaryTechnology
Windward Community College
Kaneohe, HI05-2023
Skills
- Animal restraint and handling
- Specimen collection and routine diagnostics
- Patient care (pre/post-operative, monitoring)
- Client education and communication
- Behavioral observation and stress management techniques
- Inventory and supply chain management
- Proficient in veterinary practice management software (eg, Cornerstone, Avimark)
Certification
- Registered Veterinary Technician - License Issued September 2023
Timeline
Customer Service Representative
PetVet Animal Hospital
07.2025 - Current
Veterinary Technician
PetVet Animal Hospital
07.2023 - 08.2024
Veterinary Technician Intern
Kaka’ako Pet Hospital
02.2023 - 04.2023
Veterinary Assistant Intern
PetVet Animal Hospital
06.2022 - 07.2022
Veterinary Assistant
Maika’i Veterinary Clinic
06.2021 - 08.2021
Bachelor of Science - Agriculture: Animal Health And Management
University of Hawaii Hilo
Associate of Science - VeterinaryTechnology
Windward Community College