Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angell Harris

Brandon,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Hostess Manager

Tally Ho Restaurant And Bar
11.2022 - Current
  • Enhanced customer satisfaction by ensuring a welcoming and organized restaurant environment.
  • Streamlined reservation process for increased efficiency and improved guest experience.
  • Mentored hostess team members, fostering professional growth and strong teamwork.
  • Increased table turnover rate by effectively managing seating arrangements and guest flow by 10%.

Front Desk Representative

Hilton Home2 Suites
06.2021 - 11.2022
  • Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
  • Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
  • Streamlined reservation processes for increased efficiency and reduced booking errors by 25%.
  • Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.

Cashier/Team Leader

McDonald's
10.2017 - 06.2021
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined checkout procedures for improved speed and accuracy in handling cash and credit payments.
  • Reduced cashier errors by implementing comprehensive training programs for new hires.
  • Increased sales with upselling techniques, highlighting store promotions and loyalty programs 10%.

Education

No Degree - Business

Hillsborough Community College
Tampa, FL
07.2025

High School Diploma -

Brandon High School
Brandon, FL
06.2021

Skills

  • Table Management
  • Effective Communication
  • Data Entry
  • Microsoft PowerPoint
  • Money Handling Abilities
  • Critical Thinking

Certification

Food Safe Certification

CCPC (Global certified client service professional program)

Microsoft EXCEL Certification

CPR/First Aid Certification

Timeline

Hostess Manager

Tally Ho Restaurant And Bar
11.2022 - Current

Front Desk Representative

Hilton Home2 Suites
06.2021 - 11.2022

Cashier/Team Leader

McDonald's
10.2017 - 06.2021

No Degree - Business

Hillsborough Community College

High School Diploma -

Brandon High School

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Angell Harris