Troy Neely
Summary
Dedicated and versatile healthcare professional with a comprehensive background spanning various roles in the medical field. Proven ability to adapt to new environments and tasks, with a commitment to excellence in patient care. Skilled in scheduling, patient coordination, materials management, and customer service. Possesses a cosmetology license and extensive experience in childcare.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scheduler
The Christ Hospital Health Network
02.2024 - Current
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Maximized revenue by diligently verifying insurance coverage and obtaining necessary pre-authorizations for appointments.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
Cosmetologist
Empire Beauty School
01.2022 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
Health Unit Coordinator (HUC)
Cincinnati Children's Hospital
09.2023 - 02.2024
- In this position I admit and also discharge patients also order different medical supplies that is needed
- Ordered all pharmacy supplies and kept check on inventory levels.
- Improved patient care by efficiently coordinating and scheduling medical appointments, tests, and procedures.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Ordered supplies proactively to ensure adequate stock levels were maintained at all times within the health unit.
- Assisted with processing patient admissions, transfers and discharges.
Materials Management
Cincinnati Children's Hospital
01.2023 - 09.2023
- Supervised personnel in supply, services, materials management and logistical operations.
- Reduced materials waste by optimizing storage conditions and implementing proper handling procedures.
- Collaborated with purchasing department to maintain optimal inventory levels, avoiding stockouts or excess stock situations.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Home Health Aide (HHA)
Walton home health care
11.2016 - 08.2023
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Patient Care Assistant
The Wellington at North Bend Crossing
08.2020 - 01.2022
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Improved patient satisfaction by responding promptly to call lights and addressing needs or concerns.
- Contributed to a safe and hygienic environment by maintaining cleanliness of patient rooms and common areas.
Shift Manager
Wendy's
04.2017 - 07.2020
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Child Care Worker
Michelle's loving daycare
01.2009 - 04.2017
- Enhanced children''s emotional well-being by developing individualized care plans and providing consistent support.
- Collaborated with colleagues to develop engaging curriculum that catered to diverse learning styles of children in care.
- Improved communication skills of children through age-appropriate language activities and interactive play.
- Maintained a safe and nurturing environment by implementing strict safety protocols and supervising children at all times.
- Implemented creative learning activities to promote cognitive development in line with developmental milestones.
Education
Diploma - Cosmetology
Empire Beauty School
Cincinnati, OH03.2024
High School Diploma -
North College Hill High School
Cincinnati, OH06.2008
Skills
- Telephone Etiquette
- Attention to Detail
- Staff Coordination
- Schedule Management
- Microsoft Office Suite
- Strong Work Ethic
- Customer Service
- Order Processing
- Administrative Support
- Excellent Communication
- Typing Accuracy
- Management
Certification
- CPR Certification
- Licensed Cosmetologist
Timeline
Scheduler
The Christ Hospital Health Network
02.2024 - Current
Health Unit Coordinator (HUC)
Cincinnati Children's Hospital
09.2023 - 02.2024
Materials Management
Cincinnati Children's Hospital
01.2023 - 09.2023
Cosmetologist
Empire Beauty School
01.2022 - Current
Patient Care Assistant
The Wellington at North Bend Crossing
08.2020 - 01.2022
Shift Manager
Wendy's
04.2017 - 07.2020
Home Health Aide (HHA)
Walton home health care
11.2016 - 08.2023
Child Care Worker
Michelle's loving daycare
01.2009 - 04.2017
Diploma - Cosmetology
Empire Beauty School
High School Diploma -
North College Hill High School
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