Beatrice Manley
Cape Coral,FL
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
New York Cancer & Blood Specialists
New York, New York
09.2024 - Current
- Oversee daily opening and closing procedures to ensure operational efficiency.
- Manage patient appointment scheduling to optimize workflow and minimize wait times.
- Respond to inquiries and resolve issues, enhancing patient satisfaction.
- Collected co-pays and balanced office finances daily, ensuring accurate record-keeping.
- Built and maintain patient records using practice EMR system for improved data management.
- Monitor and adjusted physician schedules according to suggested scheduling rubrics.
- Assisted in daily distribution of quality assurance surveys and prevention screenings to gather patient feedback.
- Acting liaison between rounding physicians in hospital and on-call answering service.
- Monitor and respond to incoming messages from Care Team inboxes in collaboration with nurse.
- Monitor daily visit lists to ensure all patients who require appointments are scheduled appropriately.
- Maintain daily operations of the office by following standard policies and procedures.
- Assisted with additional responsibilities to enhance workflow.
Office Manager /Surgical Coordinator
Taranow Plastic & Reconstructive Surgery
New York, New York
09.2014 - 04.2024
- Managed daily office operations for a plastic and reconstructive surgery practice.
- Processed credentialing applications and verified licenses for healthcare professionals efficiently.
- Streamlined front office operations by managing customer service, appointment scheduling, billing, and administrative tasks.
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and anesthesiologists.
- Arranged hospital admissions for patients and scheduled pre and post-operative appointments.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Provided administrative support to surgeons, nurses and other medical staff in the operating room.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Trained employees on best practices and protocols, enhancing team efficiency and service delivery.
- Negotiated vendor contracts to secure favorable terms and achieve cost savings for the practice.
- As Surgical first assistant; I assisted surgeon during procedures by providing necessary instruments and supplies.
- Maintained sterile field by adhering to safety and infection control protocols.
- Prepared surgical instruments and equipment for upcoming operations efficiently.
- Assisted surgeons in variety of minor and major surgical procedures.
- Monitored patients' vital signs and reported changes to the surgical team promptly.
- Administered medications as prescribed by physician or nurse practitioner prior to surgery.
Education
Associates Program /Certificate of Completion - Surgical Technologist Program
Heart Beat Institute
Brooklyn, NY06-2001
Graduate Certificate - Paramedic Program
Queens College
Flushing, NY05-1999
Graduate Certificate - Emergency Medical Technician
Queensborough Community College, Bayside
Queens, NY08-1998
Skills
- Customer relationship management
- Organizational skills development
- Time management mastery
- Detail orientation
- Effective communication
- Strong work ethic
Languages
Spanish
Native/ Bilingual
Timeline
Administrative Assistant
New York Cancer & Blood Specialists
09.2024 - Current
Office Manager /Surgical Coordinator
Taranow Plastic & Reconstructive Surgery
09.2014 - 04.2024
Associates Program /Certificate of Completion - Surgical Technologist Program
Heart Beat Institute
Graduate Certificate - Paramedic Program
Queens College
Graduate Certificate - Emergency Medical Technician
Queensborough Community College, Bayside