Beatriz Marinela Deboque
Miami Beach,FL
Summary
Driven Front Desk Agent highly skilled in managing customer inquiries. Poised and professional with total commitment to a guest satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level this type of position and ready to help team achieve company goals.
Dedicated Industry with professional skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Playa Largo Resort & Spa - Autograph Collection
2020.04 - 2021.03
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Confirmed relevant guest information and payment methods to prevent fraud.
Front Desk Agent
Quest Hotel
2019.01 - 2019.12
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Education
Bachelor Science Tourism Management -
De Lasalle University- Dasmariñas
Cavite, Philippines 06.2018
Skills
- Inquiry Response
- Guest Satisfaction
- Feedback Collection
- Guest Registration
Accomplishments
- Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
- Been awarded “First runner up most mentioned in Trip Advisor.”
- Been mentioned in Google reviews and Trip Advisor.
Languages
English
Tagalog
Timeline
Front Desk Agent
Playa Largo Resort & Spa - Autograph Collection
2020.04 - 2021.03
Front Desk Agent
Quest Hotel
2019.01 - 2019.12
Bachelor Science Tourism Management -
De Lasalle University- Dasmariñas
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