Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Hobbies
Languages
Timeline
Generic

Belera Maddox

Miramar,FL (Relocating)

Summary

Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Knowledgeable in multiple settings of, customer service, team collaboration and financial advisory. Currently a 3.6 GPA student in Biology at the Accredited Broward College. Superior work ethic, great teamwork, problem-solving and organizational skills. Willing to take on any task to help team in addition to being a quick hands on learner. Reliable and dedicated hardworking and resourceful approach. A great conversationalist, likeable, and enthusiastic.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress

Twin Peaks Restaurants
05.2022 - Current
  • Maintain customer loyalty through conversation and satisfactory service.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Increased sales significantly by upselling higher-end products to customers.
  • Collected payments , balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.

Luxury Client Advisor

Inktel
01.2022 - 05.2023
  • Enhanced team morale through consistent collaboration efforts aimed at fostering a positive work environment.
  • Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
  • Excelled in meeting customer satisfaction targets, contributing significantly to the overall success of the team.
  • Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Contributed to company growth by identifying new business opportunities and cross-selling services.
  • Streamlined processes for improved efficiency, enabling quicker response times to client requests.
  • Assisted clients with budgeting and cash flow management.


Marketing Executive

Executive Interprise
07.2021 - 12.2022
  • Increased brand awareness by developing and implementing innovative marketing campaigns.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Compiled product and customer data to generate informed profit projections.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.

Assistant Manager

Carlos Somenzari (Restaurant Owner)
07.2018 - 09.2021
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.


Education

Associate of Arts - Biology

Broward College
Fort Lauderdale, FL
06.2025

High School Diploma -

Everglades High School
Miramar, FL
06.2020

Skills

  • Guest Relations Management
  • Money Handling
  • Account Updating
  • Complaint Resolution
  • Data Entry
  • Data Collection
  • Clerical Support
  • Technical Support
  • Medical Terminology Knowledge
  • Brand Representation
  • Team Development
  • Social Media Engagement
  • Performance Metrics Analysis
  • Pricing Strategies
  • Team Motivation
  • Sales Strategies

Accomplishments

  • Supervised team of 10 staff members at the age of 19.
  • Achieved Top Marketing Executive by maintaining high sales rates and customer engagement with accuracy and efficiency.
  • 2020 Highschool Graduate 3.8 GPA

Certification

Allied Health

  • Assisting nursing professionals
  • Acknowledging patient wellness

Food & Liquor Handlers

  • Administer alcohol to customers of or over the age of 21.
  • Properly oversee sanitation and quality food values.

Hobbies

  • Social Media Producer
  • Social Media Marketing
  • Product Reviews


Languages

Spanish
Limited Working

Timeline

Waitress

Twin Peaks Restaurants
05.2022 - Current

Luxury Client Advisor

Inktel
01.2022 - 05.2023

Marketing Executive

Executive Interprise
07.2021 - 12.2022

Assistant Manager

Carlos Somenzari (Restaurant Owner)
07.2018 - 09.2021

Associate of Arts - Biology

Broward College

High School Diploma -

Everglades High School

Similar Profiles

CREATE PROFILE
Belera Maddox