Belynda Prock
Fort Scott
Summary
Dynamic and dedicated professional with a proven track record at Wendy's, excelling in customer service and cash handling. Skilled in conflict resolution and team collaboration, I consistently ensured high-quality service and maintained a positive atmosphere, contributing to a seamless dining experience and fostering customer loyalty.
Energetic professional in the fast-paced hospitality sector, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
5
5
years of professional experience
Work History
Crew Member
Wendy's
Fort Scott
07.2024 - 11.2024
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Presented orders to guests within anticipated service times.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed closing tasks such as breaking down workstations, cleaning surfaces and restocking supplies.
Paraprofessional Substitute
USD 234
Fort Scott
03.2024 - 06.2024
- Applied positive reinforcement to redirect negative behaviors.
- Prepared instructional materials for specific classroom activities tailored to support student needs.
- Answered student questions about course concepts.
- Offered students personalized educational, behavioral and emotional support.
Deli Sales Associate
Pete's.
Fort Scott
07.2023 - 03.2024
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Prepared food items according to customer orders.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
Assembly Line Worker
Peerless.
Fort Scott
04.2023 - 07.2023
- Recognized defective material and reported issues to management.
- Interpreted work orders and blueprints, operating to production specifications to complete high-quality, fully compliant products.
- Packed finished products and prepared for shipment.
Belt Wrapper
Timken
Fort Scott
07.2022 - 02.2023
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Deli Sales Associate
Pete's.
Fort Scott
04.2021 - 06.2022
- Replenished condiments during shifts as needed.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Scrubbed and polished counters to remove debris and food.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Provided customers with fresh product and correct portion size to minimize shrink.
Shift Manager
Wendy's
Fort Scott
06.2020 - 05.2021
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Resolved conflicts between employees or customers in a professional manner.
- Maintained cleanliness and organization of work area.
- Helped employees accomplish tasks during peak periods.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Personal Care Assistant
Care-4-U
Fort Scott
11.2019 - 04.2020
- Transported patients to medical, dental and personal care appointments.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
Education
High School Diploma -
Fort Scott High School
Fort Scott, KS05-2008
Skills
- Customer service
- Cash handling
- Food safety
- Order processing
- Inventory management
- Team collaboration
- Time management
- Conflict resolution
- Effective communication
- Positive reinforcement
- Instructional support
- Equipment operation
- Workstation cleanliness
- Supply restocking
- Integrity and honesty
References
References available upon request.
Extra Experience
- I was a Direct Support Worker from 2008 on and off until 2020.
Timeline
Crew Member
Wendy's
07.2024 - 11.2024
Paraprofessional Substitute
USD 234
03.2024 - 06.2024
Deli Sales Associate
Pete's.
07.2023 - 03.2024
Assembly Line Worker
Peerless.
04.2023 - 07.2023
Belt Wrapper
Timken
07.2022 - 02.2023
Deli Sales Associate
Pete's.
04.2021 - 06.2022
Shift Manager
Wendy's
06.2020 - 05.2021
Personal Care Assistant
Care-4-U
11.2019 - 04.2020
High School Diploma -
Fort Scott High School