Benedetta Hines
Danvers,MA
Summary
Experienced dental professional seeking new opportunities after dedicated years in the dental field. Eager to transition into a role that leverages extensive knowledge and skills. Committed to delivering exceptional patient care and maintaining high standards of professionalism. Seeking a challenging position to contribute expertise and make a positive impact in a different industry.
Overview
19
19
years of professional experience
Work History
Scheduling Coordinator
Future of Dentistry
968 Main Street, Wakefield, MA 01880
06.2023 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Utilized Eaglesoft and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Patient Scheduling Coordinator
42 North Dental/Gentle Dental
1 Main Street, Peabody, MA 01960
03.2022 - 07.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used QSI to schedule patients.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
Orthodontics and Pediatric Scheduling Coordinator
The Center for Pediatric Dental Care and Orthodontic
1560 Beacon Street, Brookline, MA 02446
02.2013 - 03.2022
- Responsible for supporting the practice vision of exceptional customer service and exceptional team service.
- Facilitate the morning meeting to ensure the staff is informed and prepared with the appropriate changes of the schedule of the day.
- Ensure that the schedule provides balance,efficiency, productivity, profitability and time to create great relationships with out patients and our 4 dentist and 9 hygienists.
- Verify, confirm and update patient information and insurance with every patient so we can maintain an up to date database on our patients.
- Calculate and collect co pays for procedures appropriately. Ensure that we meet the financial goals.
Office Manager
Dr. Gennaro Cataldo D.M.D
Revere, MA
03.2006 - 02.2013
- Collected and coordinated payments from patients and insurance company.
- Oversaw daily office operations for staff of 3 employees.
- Verified and created claim numbers by communicating with various insurance companies.
- Contacted patients regarding unpaid and underpaid accounts to resolve any issues.
Education
10 month Certificate Program for Secretarial/administrative -
Burdett School
Boston, MA1987
High School Diploma -
East Boston High School
East Boston, MA1986
Timeline
Scheduling Coordinator
Future of Dentistry
06.2023 - Current
Patient Scheduling Coordinator
42 North Dental/Gentle Dental
03.2022 - 07.2023
Orthodontics and Pediatric Scheduling Coordinator
The Center for Pediatric Dental Care and Orthodontic
02.2013 - 03.2022
Office Manager
Dr. Gennaro Cataldo D.M.D
03.2006 - 02.2013
10 month Certificate Program for Secretarial/administrative -
Burdett School
High School Diploma -
East Boston High School