BENEDICTA ANTWI
Sharjah
Summary
Results-driven and customer-focused professional with experience in hospitality and direct customer service environments. Demonstrates ability to engage customers, recommend products, and increase revenue through effective upselling techniques. Skilled in maintaining high service standards, managing multiple tasks in fast-paced settings, and contributing positively to team performance. Seeking to leverage strong interpersonal and sales skills in a Sales Associate role.
Overview
3
3
years of professional experience
Work History
Waitress
Claro Specialty Coffee
Sharjah
05.2025 - 01.2026
- Delivered high-quality customer service in a fast-paced environment, ensuring repeat business and customer satisfaction.
- Recommended menu items and promoted add-ons, increasing average transaction value through upselling techniques.
- Processed customer payments accurately using POS systems and handled cash transactions responsibly.
- Resolved customer concerns professionally to maintain a positive brand image.
- Maintained cleanliness and presentation standards to enhance customer experience.
- Collaborated with team members to ensure smooth daily operations and efficient service delivery.
Waitress
Anita Event Planning
Accra
06.2023 - 08.2024
- Engaged directly with customers to understand preferences and recommend suitable products and services.
- Promoted daily specials and event packages, contributing to increased sales revenue.
- Coordinated with kitchen and service staff to ensure timely and accurate order fulfillment.
- Assisted in onboarding and training new staff on customer service protocols.
- Maintained organized workspaces and supported inventory restocking when required.
Skills
- Customer Relationship Management
- Retail Sales & Upselling
- Product Knowledge & Recommendations
- Cash Handling & Transactions
- Decision-making
- Visual Merchandising Support
- Communication & Interpersonal Skills
- Inventory management
- Team Collaboration
- Problem Resolution
- Handling complaints
Timeline
Waitress
Claro Specialty Coffee
05.2025 - 01.2026
Waitress
Anita Event Planning
06.2023 - 08.2024
Date Of Birth
23 December, 2003
Gender
Female
Nationality
Ghanaian