Benicio Lopez
Sylmar,CA
Summary
Dynamic professional with a proven track record at Ralphs Grocery Store, excelling in customer service and relationship building. Skilled in utilizing computer skills to enhance customer engagement and satisfaction. Achieved significant improvements in inventory management and customer service metrics, demonstrating exceptional time management and attention to detail. Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Shift Leader
Starbucks, Barista
09.2018 - 11.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
Valet
Global Parking Systems
12.2020 - 04.2021
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
EMT-Basic
Firstmed Ambulance Service - EMT
01.2023 - 06.2024
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Assisted paramedics with advanced life support interventions when necessary, acting as an integral part of the emergency response team.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Assessed patient conditions, maintaining calm demeanor in urgent situations.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Increased patient satisfaction by demonstrating empathy, active listening, and clear communication during medical emergencies.
Associate
Ralphs Grocery Store
05.2022 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
Education
No Degree - Emergency Medicine
College of The Canyons
Valencia, CA12-2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
Timeline
EMT-Basic
Firstmed Ambulance Service - EMT
01.2023 - 06.2024
Associate
Ralphs Grocery Store
05.2022 - Current
Valet
Global Parking Systems
12.2020 - 04.2021
Shift Leader
Starbucks, Barista
09.2018 - 11.2020
No Degree - Emergency Medicine
College of The Canyons
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