Benjamin Baker
Crest Hill,IL
Summary
Positive, customer-focused individual with knack for building rapport and fostering strong relationships. Adept at understanding sales strategies and inventory management, with solid grasp of point-of-sale systems and merchandising techniques. Committed to driving sales growth and enhancing customer experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
JCPenney
10.2024 - 08.2025
- Processed transactions efficiently using point-of-sale systems, ensuring customer satisfaction.
- Assisted customers in product selection, improving overall shopping experience.
- Trained new team members on sales techniques and store policies to enhance team performance.
- Collaborated with management to execute promotional displays and seasonal merchandising strategies.
- Resolved customer complaints promptly, enhancing retention and loyalty rates.
- Monitored sales floor organization, maintaining a clean and inviting shopping environment.
- Received managerial training.
Delivery Driver
Pizza Hut
01.2024 - 10.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
- Trained new staff on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Delivered pizzas promptly and accurately to ensure customer satisfaction.
- Received manager training.
Server and Deliver Driver
Papa Joes Lockport
10.2022 - 07.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently, prioritizing tasks to optimize service flow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall efficiency.
- Assisted in training new servers on menu items and restaurant procedures, fostering team development.
- Delivered food promptly and accurately to ensure customer satisfaction.
Customer Service Representative
Pizza Hut
10.2021 - 10.2022
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
- Trained new staff on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Bachelor of Science - Civil Engineering
Missouri University of Science & Technology
RollaHigh school diploma -
Lockport Township High School East
Lockport, IL06-2023
Skills
- Cash Handling
- Computer skills
- Sales
- Customer service
- Leadership
- Food service
- Team management
- Communication skills
- Organizational Skills
- Time management
Certification
- CPR Certification
Timeline
Sales Associate
JCPenney
10.2024 - 08.2025
Delivery Driver
Pizza Hut
01.2024 - 10.2024
Server and Deliver Driver
Papa Joes Lockport
10.2022 - 07.2023
Customer Service Representative
Pizza Hut
10.2021 - 10.2022
Bachelor of Science - Civil Engineering
Missouri University of Science & Technology
High school diploma -
Lockport Township High School East