Summary
Overview
Work History
Education
Skills
Timeline
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Benjamin Esseniyi

Youngstown,OH

Summary

Successful Inside Sales / Customer Service Representative skilled at exceeding sales objectives. Persuasive communicator and analytical problem solver skilled in uncovering customer needs and matching with company offerings. Offers 10+ years of sales and purchasing experience.

Overview

15
15
years of professional experience

Work History

Customer Service Specialist

V&V Appliance Parts
Youngstown, OH
09.2013 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.

Warehouse Assistant

V&V Appliance Parts
Youngstown, OH
03.2013 - 09.2013
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Inspected incoming and outgoing shipments to identify discrepancies with records.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Store Manager

Creekside/Canfield Beverage
Boardman, OH
08.2009 - 02.2013
  • Managed inventory control, cash control and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.

Cashier Team Lead

Creekside Beverage
Boardman, Ohio
01.2008 - 08.2009
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.

Education

Business Management

Youngstown State University
Youngstown, OH

Canfield High School
Canfield, OH

Skills

  • Efficient and Detail-Oriented
  • Effective Written and Verbal Communication
  • Issue and Complaint Resolution
  • Carrier Relations
  • Upselling Products and Services
  • E-Commerce Strategy
  • POS Inventory System Operation
  • Team-Oriented and Cooperative
  • Accurate Record-keeping

Timeline

Customer Service Specialist

V&V Appliance Parts
09.2013 - Current

Warehouse Assistant

V&V Appliance Parts
03.2013 - 09.2013

Store Manager

Creekside/Canfield Beverage
08.2009 - 02.2013

Cashier Team Lead

Creekside Beverage
01.2008 - 08.2009

Business Management

Youngstown State University

Canfield High School

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Benjamin Esseniyi