Benjamin Hay
Davenport,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Davenport Ale House
Davenport, Florida
11.2024 - Current
- Oversaw daily operations to ensure smooth service and guest satisfaction.
- Managed staff schedules to optimize coverage and maintain service levels.
- Implemented training programs for new hires to enhance service quality.
- Developed marketing strategies to increase community engagement and brand awareness.
- Coordinated inventory management to control costs and reduce waste.
- Conducted performance evaluations to provide feedback and support employee growth.
- Established vendor relationships to secure quality supplies at competitive prices.
- Led team meetings to communicate goals, updates, and address concerns effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
Kitchen Manager
TGI Fridays
Kissimmee, Florida
02.2019 - 11.2024
- Supervised kitchen staff to ensure efficient daily operations.
- Managed food preparation and presentation according to company standards.
- Trained new employees on safety and sanitation practices.
- Ordered inventory supplies to maintain optimal stock levels.
- Developed and implemented menu changes based on customer feedback.
- Coordinated with front-of-house staff for timely meal service.
- Enforced health regulations to maintain a safe kitchen environment.
- Conducted regular inventory audits to minimize waste and loss.
- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes and plate presentation.
Education
Associate of Science - Business
College of Staten Island
Staten Island, NY 07.1995 - 09.1999
Skills
- Budget management
- Inventory control
- Staff scheduling
- Performance evaluation
Timeline
General Manager
Davenport Ale House
11.2024 - Current
Kitchen Manager
TGI Fridays
02.2019 - 11.2024
Associate of Science - Business
College of Staten Island
07.1995 - 09.1999