Benjamin Kitchens

Managed transfer of items from trucks to warehouse efficiently.

• Managed daily dispatch operations to optimize delivery routes and improve service efficiency.
• Trained and mentored team members on best practices in logistics and communication protocols.
• Implemented process improvements that enhanced order accuracy and reduced delivery times.
• Coordinated with drivers and warehouse staff to ensure timely pickups and deliveries.

• Supervised daily operations to ensure adherence to safety and quality standards.
• Trained and mentored new staff on operational procedures and customer service techniques.
• Coordinated team schedules to optimize coverage during peak hours and minimize labor costs.
• Implemented process improvements that enhanced workflow efficiency and reduced service times.
• Resolved customer complaints promptly, enhancing overall satisfaction and loyalty to the brand.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.