Benjamin Kozak
Buffalo,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Department Supervisor
Home Depot
01.2022 - Current
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of varying employees, delegated tasks and held each employee accountable for completing assignments.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
Department Supervisor With Keys
Home Depot
08.2019 - 01.2022
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Increased customer satisfaction by consistently monitoring service quality and addressing concerns promptly.
- Assisted in hiring, onboarding, and training new employees, ultimately creating a more skilled workforce.
- Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
- Collaborated with other supervisors to develop cross-functional initiatives for increased efficiency and profitability.
- Managed store personnel by delegating tasks and supervising daily operations.
Skills
- Customer Service
- Workplace Safety
- Problem Resolution
- Problem-Solving
- Leadership skills
- Coaching and Mentoring
Timeline
Department Supervisor
Home Depot
01.2022 - Current
Department Supervisor With Keys
Home Depot
08.2019 - 01.2022
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