Benjamin Medinger
Kissimmee,Florida
Summary
Dynamic team leader with expertise in upholding safety standards and enhancing guest experiences. Recognized for strong communication and problem-solving skills that promote collaboration across diverse teams. Achievements include consistently surpassing performance metrics and elevating guest satisfaction scores. Experienced in hospitality and client service, with a focus on delivering tailored recommendations and ensuring memorable visitor experiences.
Overview
2
2
Certifications
11
11
years of professional experience
Work History
Attractions Cast Member
Walt Disney World Company
Lake Buena Vista, Florida
09.2021 - Current
- Ensured safety of all guest by monitoring ride queues, enforcing rules, and providing assistance when needed.
- Operated and maintained attraction equipment safely and effectively.
- Welcomed guests and ensured positive experiences at attractions.
- Maintained cleanliness and organization of attraction areas throughout shifts.
Camp Counselor
Camp Phillip
Wautoma, Wisconsin
05.2020 - 09.2021
- Adhered strictly to safety protocols while performing duties; ensured that proper safety measures were taken at all times.
- Maintained safety standards throughout the work area.
- Developed and implemented safety plans to ensure the safety of children in at-risk situations.
Usher
Marcus Theaters
Green Bay, Wisconsin
01.2018 - 03.2020
- Monitored crowd behavior to ensure safety and compliance with venue policies.
- Guided guests to their seats in a busy theater environment.
- Assisted patrons with ticketing inquiries and event information.
- Maintained cleanliness and organization in seating areas and lobbies.
Team Leader
Culver's Restaurant
Green Bay, Wisconsin
01.2016 - 01.2018
- Communicated with team members to confirm availability and resource needs.
- Managed calendar updates and changes to ensure timely task completion.
- Assisted in prioritizing tasks based on project requirements and team workload.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Fox Valley Lutheran HIgh School
Appleton, WI05-2020
Skills
- Guest engagement
- Safety compliance
- Crowd management
- Instruction clarity
- Emergency response
- Customer service
- Conflict resolution
- Attention to detail
- Active listening
- Problem solving
Certification
Security D License and Compliance Weapon Training
Timeline
Attractions Cast Member
Walt Disney World Company
09.2021 - Current
Camp Counselor
Camp Phillip
05.2020 - 09.2021
Usher
Marcus Theaters
01.2018 - 03.2020
Team Leader
Culver's Restaurant
01.2016 - 01.2018
High School Diploma -
Fox Valley Lutheran HIgh School